preguntas frecuentes

Frequently Asked Questions FAQ

1. About the product

It is a wellness device that combines terahertz, heat, and optical quartz technologies. It is for external use only.

For self-care and wellness routines (relaxation, localized thermal sensation, etc.). We do not claim that it diagnoses, treats, or cures diseases.

No. It is a consumer product aimed at promoting well-being.

2. Safety and contraindications

- People with pacemakers or other electronic implants (e.g., defibrillators, pumps, neurostimulators).
- Pregnancy or if you are trying to conceive.
- Open wounds or active bleeding.
- Areas with metal implants or plates where you feel discomfort when applying heat.
- Sensitivity disorders or difficulty perceiving heat.
- Minors: always under adult supervision.

- External use. Keep the device dry and away from water sources.
- Do not block air inlets/outlets.
- Avoid knocks: contains a glass tube.
- Remove any metal accessories from the area (glasses, earrings).
- After the session, allow the equipment to cool down before storing it.

Always consult the official manual for your model and, if you have any medical conditions, consult your healthcare professional.

3. Recommended use

1. Select the mode/heat setting.
2. Hold the device 5–10 cm away from the area.
3. 5–10 minutes per area (adjust according to your tolerance).
4. Hydrate with room temperature or warm water.

For general well-being: 1 session per day. For localized discomfort: 1–2 times per day on the affected area. Avoid exceeding a total of 2 hours per day per person.

Do not use the device in very cold rooms (drafts/strong air conditioning).

4. Models and specifications

- Classic 2.2: most affordable option, 3 speeds, personal use.
- Premium / Premium Plus: greater robustness and service life, 2 modes; intensive domestic use.
- Pro: professional use, more powerful motor, and shorter session times.

The devices are shipped with voltage and plug compatible with your country (110/220 V, 50–60 Hz). Approximate power: 650–800 W depending on model.

5. Purchase and authenticity

On this website and from authorized distributors. Avoid unofficial marketplaces.

Links of interest: This website

- Serial number and warranty registration with the manufacturer.
- Official manual and branded packaging.
- Plug/voltage matches your country.
- Compare with our “Real and Fake” guide.

Links of interest: True and False

6. Shipping and delivery

- We have warehouses in more than 80 countries. These are not stores open to the public, but rather warehouses for storing merchandise, which we call stockists. When you make a purchase through our website and provide us with a shipping address on our purchase form, we send your order from the warehouse closest to the address you provided.
- Shipping time ranges from 2 to 5 days.

Depending on destination (express courier/postal service).

7. Warranty, registration, and returns

Minimum coverage of 1 year for manufacturing defects (some models/regions offer up to 2 years). Keep your invoice/receipt.

See the Returns and Refunds Policy.

Links of interest: Returns and Refunds Policy

8. Payments and billing

Card and other secure options displayed at checkout.

Yes, all purchases of any device are subject to the provision of the corresponding invoice.

9. Popular questions

The FDA mentions approvals of terahertz technology, but it should be noted that Prife International devices are not medical devices.

The FDA mentions approvals of terahertz technology, but it should be noted that Prife International devices are not medical devices.

Not necessarily, given that terahertz waves vibrate at the same frequency as healthy cells, but if you want to get the most benefit and positive results from your therapies, we recommend Dr. Quantum's platform, which combines the power of terahertz waves with acupuncture to give you extraordinary results.

More information here: Dr. Quantum

It is recommended that it be evaluated by a veterinarian.

No adverse effects have been identified when used correctly. If you experience discomfort, discontinue use and consult a physician.

See section 4.

Approximately 650–800 W depending on the model; use for short sessions.

Check out the options available at checkout or ask us.

10. Support and contact

Any questions? Write to us on WhatsApp or use the contact form on the website.

Do you have any questions?

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