{"id":29692,"date":"2024-06-01T13:36:37","date_gmt":"2024-06-01T11:36:37","guid":{"rendered":"https:\/\/iteracare.life\/refunds-and-returns\/"},"modified":"2025-09-23T10:00:41","modified_gmt":"2025-09-23T08:00:41","slug":"refunds-and-returns","status":"publish","type":"page","link":"https:\/\/iterahertz.life\/en\/refunds-and-returns\/","title":{"rendered":"Refunds and returns"},"content":{"rendered":"\t\t
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Subject to the terms and conditions set forth herein, you may request the return of
products purchased on our website and request the return and\/or replacement subject to
validation and approval by us. We handle product returns on a case-by-case basis with the
ultimate goal of maximizing customer satisfaction. Our return and replacement policy
includes a new replacement unit for all purchases made on our website. <\/p>

1. Definitions<\/strong>
References to “you,” “customer,” or “customers” in this Return and Exchange Policy refer to the purchaser who purchased our product from our website.
1.2 References to “we” or “us” in this Return and Exchange Policy refer to Quantum System LLC, a company duly incorporated in Florida.
1.3 “Website” refers to our e-commerce platform at https:\/\/iterahertz.life
1.4 References to “Products” refer to the products you purchased from our website.<\/p>

2. Requirements for return and replacement.<\/strong>
The customer may request us to return the Products in the following circumstances:
(a) The Products were defective and\/or faulty (i.e. malfunctioning) when received by
by the customer;
(b) The Products delivered to the customer are materially different or do not match the specifications stated on our website;
(c) On a case-by-case basis, subject to our approval.
(d) En caso de que se requiera la devoluci\u00f3n del producto por razones como la no recepci\u00f3n del producto, discrepancias con respecto a la imagen mostrada del producto, recepci\u00f3n de un producto da\u00f1ado o la simple decisi\u00f3n de no querer el producto, el cliente deber\u00e1 contactar a Quantum System LLC, para iniciar el proceso de devoluci\u00f3n. Es importante destacar que iterahertz.life no tiene ingerencia en la autorizaci\u00f3n o denegaci\u00f3n de devoluciones de productos, ya que esta responsabilidad recae directamente en Quantum System LLC,. Consequently, any management related to returns must be dealt exclusively with that entity.
(f) Una vez que iterahertz.life realiza la gesti\u00f3n de compra del producto en Quantum System LLC,, desde este momento son ellos los que responden sobre los envios de los productos, todo tipo de devoluciones y reemplazos, asi como la gesti\u00f3n de la garantia. Being iterahertz.life released from any kind of responsibility.<\/p>

2.2 Without prejudice to the provisions of paragraph 2.1, the return of the Products shall:<\/strong>
(a) sent to the place designated by us;
(b) be made within 21 days from the date of purchase on the website. We reserve the
We reserve the right to reject the Products if the return is made after the 21-day period.
limit;
(c) in their original condition, unused and with their original packaging, unless the Products are
defective or damaged at the time of receipt by the customer;
(d) enclosing the proof of purchase (Delivery Order); and <\/p>

3. Procedures<\/strong>
The procedure for the return of the Products and their replacement is as follows:<\/strong>
(a) firstly, please contact the Head Office, Branch or Warehouse via the Messaging App or
Email to request the return and replacement of the Products
(b) in your message or email, please provide us with the following:
(i) the reason for returning the Products;
(ii) proof of purchase of the Products (Delivery Order);
(ii) photo or video of the Products showing the damage or defect (if the
Products are defective or damaged); and
(iii) any other supporting documents proving your claim.<\/p>

(c) we will then contact you within 7 working days from the date of your message or email and inform you of our findings.
message or email and inform you of our findings. Please note that
(d) finally, we will review your request to return the Products and replace based on
on a case by case basis and will inform you by message or email if your
request for return and replacement has been accepted. <\/p>

4. Shipping costs<\/strong>
4.1 In the event of an unforeseen error on our part or in the circumstances
circumstances mentioned in paragraph 2.1, we shall bear the shipping costs for the return of the Products by the customer.
the return of the Products.
4.2 In the event of no fault on our part, the customer shall bear all costs associated
with the rejection and return of the Products.
4.3 We will not be responsible for goods damaged or lost during shipment and the customer is advised to use transportation insurance.
customer must use an insured postal service and obtain proof of shipment.<\/p>

5. Refund<\/strong>
I have been informed of the refund\/cancellation policy; that there are no refunds, that all sales are final
, I have read the above disclaimer and wish to proceed with my order by authorizing the processing
payment of my order by https:\/\/iterahertz.life.<\/p>

6. Restrictions<\/strong>
No changes, cancellations or modifications will be applied from the day after
the payment is processed and completed online if there is no fault on our part.
We reserve the right to refuse any cancellation or refund request in case of
suspected manipulation of the compensation plan payment.<\/p>

7. Return Fraud<\/strong>
We will report to the appropriate authority if customers are caught performing return fraud
such as theft or theft charges. A common type of return fraud is renting products and
return after a period of time and the return of stolen or counterfeit products (purchased
from an unauthorized seller). <\/p>

8. Need help?<\/strong>
If you have any problem related to the return or replacement of Products, you can contact
customer service through our email address<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Subject to the terms and conditions set forth herein, you may request the return ofproducts purchased on our website and request the return and\/or replacement subject tovalidation and approval by us. We handle product returns on a case-by-case basis with theultimate goal of maximizing customer satisfaction. Our return and replacement policyincludes a new replacement unit […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_joinchat":[],"footnotes":""},"categories":[],"tags":[],"class_list":["post-29692","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/iterahertz.life\/en\/wp-json\/wp\/v2\/pages\/29692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iterahertz.life\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iterahertz.life\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iterahertz.life\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iterahertz.life\/en\/wp-json\/wp\/v2\/comments?post=29692"}],"version-history":[{"count":0,"href":"https:\/\/iterahertz.life\/en\/wp-json\/wp\/v2\/pages\/29692\/revisions"}],"wp:attachment":[{"href":"https:\/\/iterahertz.life\/en\/wp-json\/wp\/v2\/media?parent=29692"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/iterahertz.life\/en\/wp-json\/wp\/v2\/categories?post=29692"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/iterahertz.life\/en\/wp-json\/wp\/v2\/tags?post=29692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}